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Development of a public-concept 1. Communicate with your costumers through your best products and services. You already are doing Public Relation through your offers. You might be relating through different ways: brochures, cold calls, handouts, ads, and so on. The picture of your business is determined by these offers - this is how the public sees you. Which of your offers is put out is very, very important. Stop occupying yourself with your descending products, because this systematically builds a negative attitude for yourself and the public view over years. The consequence is that you or your business becomes known through its negative-news. Become clear over your offer-palette and in order to to base a systematic and easy public relation flow on it, the following matrix will be quite helpful: star-product, rising products, descending products, cash cow. Offers, which I call descending products characteristically show up with pretty low resonance. Revise or abolish them quickly. Too much time and energy is wasted otherwise and frustration will be the result. Rising products are new-developments or offers, that push on increasing resonance. They need much advertisement so that "the ship gets going." Businesses often make the mistake to apply the rising offers with the same (mediocre) intensity and the same strategy like the introduced offers, these I call cash cows here. The representation becomes diffuse if the newcomer- the product to raise - is not put out properly. So it is a good idea to focus your advertising power on the rising products or product. Cash cows are the offers, products, that are introduced and run more or less by itself. If a business has none or too little cash cows, the business will look drained. To few cash cows are "on the pasture" if the rising products are not looked after sufficiently until they simply give milk, or if too many new products are developed and if descending products are not revised or are abolished respectively. So, now what is the clue? With an effective management, there is a basis for successful public relation. The star-product needs the best management-qualities. Usually such a product is not existing at all. Why? Because the whole business-system of management, owner, partners and co-workers are wasting their creative resources with descending products or too many new-developments. A star-product, as the word implies, shines by itself and therefore pulls the attention of the public onto itself. 1. Restrict yourself on one star-product. Then, do a bulk of the public relation on that one alone. 2. Establish some cash cows with an easy going campaign-program. 3. Get rid of descending products or if you think they could get up easily - re-structure them quickly. 4. Keep two or three new-developments (rising products) in your pipeline and give constant public relation and advertisement to them, so they can become new milk-cows in your portfolio.
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